Contact
Contact Us
At DIVAE, we believe that beauty is not only about products — it’s about connection, trust, and listening to our community. Whether you have a question, need help with your order, or simply want to share your story with us, our team is here to support you.
We are a 100% online store with a local warehouse dedicated to preparing and shipping your orders safely and efficiently. While we don’t currently have a physical store, we are always just one message away.
📩 Customer Support
For any inquiries, assistance, or feedback, please reach out to us:
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Email: support@divaeofficial.com
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Response Time: We aim to respond to all messages within 24–48 business hours.
🛒 Order Inquiries
If you are contacting us about an order, please include the following details in your email to help us serve you faster:
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Your full name
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Order number
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Date of purchase
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Any relevant details (e.g., items ordered, issue encountered)
🌍 Press & Collaborations
Are you a journalist, influencer, or partner interested in collaborating with DIVAE?
We would love to hear from you. Please contact us via email with the subject line “Press / Collaboration Inquiry” so we can connect you with the right team member.
📦 Shipping & Returns
For details on deliveries, shipping times, or how to return a product, please refer to our dedicated pages:
🤝 Community & Support
At DIVAE, we are more than a cosmetics brand — we are a community. If you are seeking advice on finding the perfect shade, have questions about our vegan and cruelty-free formulations, or want to share your confidence journey, we encourage you to get in touch. Every message matters to us.
📍 Company Information
DIVAE Official
Online-based business with local warehouse (order preparation only)
Registered in Portugal
Support Email: support@divaeofficial.com
✨ We’re here for you.
No matter the question or request, our team is committed to ensuring your experience with DIVAE is seamless, trustworthy, and empowering.
