FAQ

Frequently Asked Questions (FAQ)

At DIVAE, we want your shopping experience to be seamless, transparent, and enjoyable. Below you will find answers to the most frequently asked questions about our products, orders, and policies.

1. About DIVAE Products

Q: Are DIVAE lipsticks vegan and cruelty-free?
A: Yes. All DIVAE products are 100% vegan, cruelty-free, and paraben-free. We never test on animals, and we ensure our suppliers follow the same ethical standards.

Q: Where are DIVAE products made?
A: Our products are carefully crafted in certified facilities in Europe, following strict EU regulations for safety, sustainability, and quality.

Q: How do I know which lipstick shade is right for me?
A: Each product page includes detailed descriptions, high-resolution images, and skin-tone examples to help you choose. If you’re unsure, feel free to contact our team at support@divaeofficial.com for personalized assistance.

2. Orders & Payments

Q: How can I place an order?
A: Simply add your favorite products to the cart and proceed to checkout. We accept major payment methods including Visa, MasterCard, American Express, PayPal, and other secure options available at checkout.

Q: Is it safe to order from DIVAE?
A: Absolutely. We use SSL encryption and industry-standard security protocols to ensure all payments and personal data are fully protected.

Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, but if you contact us at support@divaeofficial.com within 2 hours of placing your order, we’ll do our best to assist. Once your order has shipped, changes or cancellations are no longer possible.

3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes. We currently ship worldwide. Shipping times and costs vary by location and will be displayed at checkout.

Q: How long will it take to receive my order?
A: Orders are typically processed within 1–2 business days. Estimated delivery times:

  • Europe: 3–7 business days

  • North America: 7–12 business days

  • Rest of the world: 10–15 business days

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link to follow your package in real time.

4. Returns & Refunds

Q: Do you accept returns?
A: For hygiene and safety reasons, we only accept returns of unused, unopened products in their original packaging within 14 days of delivery.

Q: How do I request a return?
A: Please email support@divaeofficial.com with your order number and reason for return. Our team will provide step-by-step instructions.

Q: What if my item arrives damaged or defective?
A: In the rare case that your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the product and packaging. We’ll arrange a replacement or refund at no cost to you.

5. Account & Newsletter

Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to save your details, view past orders, and check out faster in the future.

Q: How can I join the DIVAE List (newsletter)?
A: You can sign up via the pop-up or footer form on our website. Subscribers get exclusive early access to launches, pre-sales, and brand updates.

Q: How can I unsubscribe?
A: Each email contains an “Unsubscribe” link at the bottom. You can opt out at any time.

6. Contact & Support

Q: How can I contact DIVAE?
A: For any questions, please reach out to us at support@divaeofficial.com. We aim to respond within 24–48 hours, Monday to Friday.

Q: Do you offer collaboration opportunities?
A: Yes! If you’re an influencer, content creator, or brand partner, send us an email at support@divaeofficial.com with the subject line “Collaboration Request.”

✨ Still have a question?
We’re here to help! Email us anytime at support@divaeofficial.com. or IG:@DIVAEOF