Refund & Return Policy

 

Refund & Return Policy

Effective Date: August 17, 2025

At DIVAE Official, we want you to feel completely confident with every purchase you make. If for any reason you are not satisfied with your order, we are here to help. Please read our Refund & Return Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

  • You have 14 calendar days from the date of delivery to request a return.

  • To be eligible, items must be:

    • Unused, unopened, and in the same condition as when received.

    • In the original packaging, including all safety seals intact.

  • Due to the nature of cosmetic products and for hygiene reasons, we cannot accept returns of opened or used items.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, tested, or used.

  • Items purchased on sale or during promotional campaigns (unless defective).

  • Gift cards and downloadable digital products.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  • Please contact us within 7 days of delivery at support@divaeofficial.com with your order number and clear photos of the issue.

  • We will provide a replacement or a full refund at no extra cost once the issue is verified.

4. Return Process

  1. Email us at support@divaeofficial.com with your return request.

  2. If approved, we will provide you with detailed instructions and a return shipping address.

  3. You are responsible for paying the shipping costs for returning your item unless the product is defective or incorrect.

  4. Please ensure you use a trackable shipping method, as we cannot guarantee that we will receive your returned item without tracking.

5. Refunds

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed within 5–10 business days, and the amount will be credited to your original payment method.

  • Shipping fees (if applicable) are non-refundable.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order for the desired product.

7. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, first check your bank account again.

  • Then contact your credit card company or payment provider, as it may take additional time before your refund is officially posted.

  • If you have completed these steps and still have not received your refund, please contact us at support@divaeofficial.com.

8. Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 support@divaeofficial.com

DIVAE Official — Beauty Without Compromise.