Shipping Policy

Shipping Policy

Effective Date: August 17, 2025

At DIVAE Official, we are committed to delivering your order quickly, securely, and reliably. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been placed, followed by a shipping confirmation email containing tracking details once the order has been dispatched.

  • Please note: During high-demand periods (such as product launches, promotions, or holidays), processing times may be slightly longer.

2. Shipping Locations

  • We currently ship worldwide.

  • Orders are dispatched from our local warehouse, where they are prepared and packaged with care.

  • If your country is not listed at checkout, please contact us at support@divaeofficial.com.

3. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout and depend on your location.

  • Domestic Shipping (Portugal & EU):
    Estimated delivery: 2–5 business days.

  • International Shipping (Worldwide):
    Estimated delivery: 5–12 business days, depending on location.

These are estimated times only. Actual delivery may vary due to customs processing, local courier delays, or external factors beyond our control.

4. Customs, Duties & Taxes

  • For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.

  • These charges are the responsibility of the customer and are not included in the product price or shipping fee.

  • DIVAE Official is not responsible for delays caused by customs.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your shipment directly on the courier’s website.

  • If you experience issues with tracking, please contact support@divaeofficial.com.

6. Lost or Delayed Packages

  • If your package is lost or significantly delayed, please reach out to us at support@divaeofficial.com.

  • We will work with the courier to investigate the issue.

  • DIVAE Official is not responsible for delays caused by couriers, customs, or force majeure events, but we will do our best to resolve the situation quickly.

7. Wrong Address Disclaimer

  • Customers are responsible for ensuring that all shipping information provided is correct at checkout.

  • If an incorrect or incomplete address is provided, we cannot guarantee successful delivery and are not liable for any loss.

8. Contact Us

For any shipping-related questions, please contact our team at:
📧 support@divaeofficial.com

DIVAE Official — Delivering Beauty Without Compromise.