Terms & Conditions

Terms & Conditions

Effective Date: August 17, 2025

Welcome to DIVAE Official. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from divaeofficial.com, you agree to these terms. Please read them carefully before placing any order.

1. General Information

  • This website is operated by DIVAE Official, an online-only beauty brand with a local warehouse for order preparation.

  • Throughout the site, the terms “we,” “us,” and “our” refer to DIVAE Official.

  • By using our site and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.

2. Eligibility

  • By using this site, you confirm that you are at least 18 years old, or that you are accessing the site under the supervision of a parent or legal guardian.

  • You agree to provide accurate, current, and complete information at all times.

3. Products & Services

  • All products available on our website are subject to availability.

  • We reserve the right to discontinue any product at any time.

  • Prices for our products are subject to change without notice.

4. Orders

  • Once an order is placed, you will receive a confirmation email. This does not signify acceptance of your order, but confirmation that we have received it.

  • We reserve the right to refuse or cancel an order for any reason, including but not limited to:

    • Product unavailability

    • Errors in pricing or product information

    • Suspicion of fraudulent activity

5. Payments

  • Payments must be made in full before your order is processed.

  • We accept major credit/debit cards and other secure payment methods as shown at checkout.

  • By providing payment details, you confirm that you are authorized to use the selected method.

6. Shipping & Delivery

  • Shipping policies are outlined in our Shipping Policy.

  • Delivery times are estimates only and not guaranteed.

  • We are not responsible for delays caused by customs, couriers, or force majeure events.

7. Returns & Refunds

  • Returns and refunds are subject to our Refund & Return Policy.

  • Due to the nature of cosmetic products, items must be unused and unopened to qualify for a return.

8. Intellectual Property

  • All content on this site, including text, images, logos, videos, and product designs, is the property of DIVAE Official and is protected by international copyright and trademark laws.

  • You may not reproduce, distribute, or exploit any content without written permission from us.

9. User Responsibilities

By using our website, you agree:

  • Not to misuse or interfere with the security of the site.

  • Not to use the site for fraudulent or unlawful purposes.

  • Not to upload or transmit harmful code, malware, or spam.

10. Limitation of Liability

  • DIVAE Official is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our products or services.

  • All products are provided “as is” without warranties, unless otherwise stated.

11. Privacy

  • Your use of this site is also governed by our Privacy Policy, which details how we handle your data.

12. Changes to Terms

  • We reserve the right to update or replace these Terms & Conditions at any time.

  • Continued use of the site after changes are posted constitutes acceptance of those changes.

13. Governing Law

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of Portugal.

  • Any disputes shall be subject to the jurisdiction of the courts of Lisbon, Portugal.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:
📧 support@divaeofficial.com

DIVAE Official — Luxury Beauty Without Compromise.